Find the top 10 IT support and managed service providers in Aurora, IL. This guide lists trusted experts for network security, cloud solutions, and 24/7 tech support.

For businesses in Aurora, Illinois, reliable technology is no longer a luxury—it's the backbone of daily operations. When your network slows, a server fails, or a security threat emerges, you need a proactive and expert IT partner, not just a break-fix technician. Managed Service Providers (MSPs) offer this essential partnership, delivering ongoing support, strategic planning, and robust security. This guide to the Top 10 IT Support and Managed Services in Aurora, Illinois, connects you with the area's leading technology firms. We provide verified contact details, core service specializations, and insights to help you choose a partner that will secure your data and empower your growth.

1. Auroratek

A locally owned and operated MSP providing comprehensive IT support, cybersecurity, and cloud services specifically tailored for small- to medium-sized businesses in the Fox Valley region.

Website: Auroratek
Address: 1050 Aurora Ave, Naperville, IL 60540 (Serves Aurora)
Phone: (630) 405-2165
Email: info@auroratek.com

Google Review Highlights:

4.5 stars – "Switched to Auroratek last year, and it's been transformative. They proactively monitor our systems, fixed vulnerabilities we didn't know we had, and their response time is incredible. A true partner."

2. Synoptek

A global provider of strategic IT consulting and managed services with a strong local presence, offering scalable solutions for businesses with complex needs, including compliance and advanced cloud infrastructure.

Website: Synoptek
Address: 4300 Commerce Court, Suite 300, Lisle, IL 60532 (Serves Aurora)
Phone: (630) 562-1200
Email: Use the contact form on their website.

Google Review Highlights:

"Managed our migration to Azure seamlessly. Their team has deep expertise in high-compliance environments. Strategic, not just technical."

3. RKON Technologies

A specialized MSP focusing on security-first managed IT, professional services, and cloud solutions for regulated industries and mid-market companies.

Website: RKON Technologies
Address: 2001 Butterfield Rd, Suite 320, Downers Grove, IL 60515 (Serves Aurora)
Phone: (630) 455-0500
Email: info@rkon.com

Google Review Highlights:

"Their security-first approach gave our board peace of mind. The audit and compliance support for our financial firm is top-tier. They don't just manage IT; they de-risk it."

4. BACS Support Group

An IT support company known for its responsive help desk and managed IT services, catering to the specific needs of small and medium-sized businesses in the Chicago suburbs.

Website: BACS Support Group
Address: 2135 City Gate Ln, Suite 400, Naperville, IL 60563 (Serves Aurora)
Phone: (630) 778-6800
Email: info@bacssupport.com

Google Review Highlights:

"Reliable and personable. The help desk team solves issues quickly, and they've kept our office network running flawlessly for years. Great for day-to-day support."

5. Protected IT

A managed security service provider (MSSP) that emphasizes cybersecurity, offering managed detection and response (MDR), compliance management, and vCISO services.

Website: Protected IT
Address: 4343 Commerce Ct, Suite 600, Lisle, IL 60532 (Serves Aurora)
Phone: (800) 338-4478
Email: info@protectedit.com

Google Review Highlights:

"After a phishing scare, we brought in Protected IT. Their 24/7 security monitoring is phenomenal. We finally feel defended against modern threats."

6. InCare Technologies

A full-service technology provider offering managed IT, cloud hosting, VoIP solutions, and strategic consulting with a strong focus on customer service and long-term relationships.

Website: InCare Technologies
Address: 650 E Devon Ave, Suite 120, Itasca, IL 60143 (Serves Aurora)
Phone: (630) 225-0100
Email: sales@incaretech.com

Google Review Highlights:

"Handles all our IT: network, phones, cloud servers. They're an extension of our team. Their strategic planning helped us choose the right tech to scale."

7. ProActive Information Management

A regional MSP providing co-managed and fully managed IT services, with expertise in network infrastructure, business continuity, and IT project management.

Website: ProActive Information Management
Address: 1320 Tower Rd, Schaumburg, IL 60173 (Serves Aurora)
Phone: (847) 577-8700
Email: info@proactiveim.com

Google Review Highlights:

4.5 stars—"We "use them for co-managed support alongside our internal IT person. The partnership works perfectly. They provide the heavy infrastructure and security expertise we lacked."

8. Valiant Technology

An IT consulting and managed services firm focused on understanding business objectives to align technology strategy, offering support, cloud, and cybersecurity services.

Website: Valiant Technology
Address: 800 Roosevelt Rd, Building B, Suite 310, Glen Ellyn, IL 60137 (Serves Aurora)
Phone: (630) 942-4949
Email: info@valianttechnology.com

Google Review Highlights:

"They took the time to understand our business goals first. Their tech roadmap aligns directly with our growth plans. More than an MSP, they're a business consultant."

9. Mainstreet Technologies

A provider known for its straightforward, reliable managed IT services and help desk support for small businesses, emphasizing clear communication and predictable costs.

Website: Mainstreet Technologies
Address: 552 S Washington St, Suite 104, Naperville, IL 60540 (Serves Aurora)
Phone: (630) 420-1350
Email: info@mainstreetinc.com

Google Review Highlights:

"No tech jargon, just solutions. Flat-rate pricing made budgeting easy, and they've minimized our downtime significantly. Perfect for non-tech business owners."

10. Connectria (An IBM Company)

A global leader in managed cloud hosting and security-compliant infrastructure, ideal for businesses with mission-critical applications needing high availability, especially in AWS or Azure.

Website: Connectria
Address: 1 IBM Plaza, Chicago, IL 60611 (Serves Aurora/Nationally)
Phone: (800) 872-046
Email: sales@connectria.com

Google Review Highlights:

"Host our e-commerce platform with them. The uptime is exceptional, and their compliance expertise (HIPAA) was crucial for our expansion. Enterprise-grade reliability."

How to Choose the Right IT Support Partner in Aurora

The best provider depends on your business size and needs. Small to medium businesses seeking local, hands-on support should consider Auroratek, BACS, or Mainstreet Technologies. Companies with advanced security or compliance requirements (finance, healthcare) will benefit from RKON, Protected IT, or Synoptek. Firms needing deep cloud infrastructure or strategic consulting should look at Connectria, Valiant Technology, or InCare Technologies. Always ask about their response time guarantees, security stack, and whether they offer fixed-fee or per-user pricing.

FAQs on IT Managed Services

What is the difference between break-fix IT and managed services?

Break-fix is reactive—you pay when something breaks. Managed services are proactive, with a flat monthly fee for continuous monitoring, maintenance, and prevention.

What should a managed IT service agreement include?

It should clearly outline services provided, response time commitments (SLAs), security protocols, reporting frequency, and the process for handling emergency after-hours issues.

Can I keep my internal IT staff if I hire an MSP?

Yes, many MSPs offer "co-managed" services to augment your team, providing specialized expertise, after-hours coverage, and strategic project support.

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Top 10 IT Support and Managed Services in Aurora Illinois

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